Privacy Policy

1. Who we are and what this policy covers

AI Moving Services ("we," "us," or "our") provides residential, commercial and specialty moving services. This Privacy Policy explains how we handle personal information collected through this website, by phone, by text message, by email, and in person when we quote, book and perform your move.

By using our website or services you acknowledge this policy. If you do not agree with it, please do not submit information to us.

2. Information we collect

Information you give us

• Contact details: name, phone number, email address.
• Move details: pickup and delivery addresses or ZIP codes, move date, home size, inventory, special items, building access, parking and elevator information, and any notes you provide.
• Booking and payment details: payment records. Card payments are handled by our payment processor; we do not store full card numbers.
• Communications: messages, calls, texts and emails you exchange with us, including claims and feedback.
• Military moves: if you request a military move, details you choose to share about orders or timing.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring page and time on site.
• Cookies and similar technologies: small files used to keep the site working, remember preferences and understand how the site is used.

Information collected during your move

• Inventory and condition records: notes and photos documenting your items before and after transport.
• Tracking data: location data from our trucks used to provide real-time move tracking. We track our vehicles, not your phone.
• Signatures: on estimates, bills of lading, inventory forms and delivery receipts.

3. How we use your information

• Prepare quotes and estimates, and answer your questions.
• Schedule, perform, track and complete your move, storage, packing or junk removal service.
• Send confirmations, reminders, arrival updates and move-day notices.
• Process payments and refunds.
• Handle claims, disputes and customer service requests.
• Improve our website, services, crew training and safety.
• Prevent fraud, spam and misuse of our website and forms.
• Comply with legal, licensing, tax and insurance requirements.

4. Text messages (SMS)

If you check the text message consent box or otherwise opt in, you agree to receive text messages from AI Moving Services about your quote and move, such as confirmations, scheduling, crew arrival updates and follow-ups. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to stop receiving texts. Reply HELP for help.
• Consent to texts is not a condition of any purchase.
• We do not share or sell mobile phone numbers or text message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Phone numbers may be shared only with service providers that help us deliver texts on our behalf.
• Carriers are not liable for delayed or undelivered messages.

5. How we share information

We do not sell your personal information. We share it only as described below:

• Service providers who help us run our business — for example website hosting, scheduling and customer-management software, payment processing, text and email delivery, and GPS tracking — and who may use the information only to provide services to us.
• Moving partners such as storage facilities or partner carriers, only when needed to complete a service you booked (for example storage or a long distance move).
• Building management at your pickup or delivery location, when needed to arrange elevators, loading docks or insurance certificates.
• Insurers and claims adjusters when you file a damage or loss claim.
• Legal and safety: when required by law, subpoena or government request, or to protect the rights, property or safety of our customers, crews or the public.
• Business transfers: if our business is merged, sold or reorganized, information may transfer to the new owner under this policy.

6. Cookies and analytics

We use essential cookies so the website works, and may use analytics tools to understand traffic and improve the site. You can block or delete cookies in your browser settings; some features may not work as intended if you do.

We honor the Global Privacy Control (GPC) signal: if your browser sends it, we turn off advertising tracking described in the next section. Other "Do Not Track" signals have no common standard, so we do not respond to them.

7. Advertising and the Meta Pixel

We use the Meta Pixel, a tool from Meta Platforms, Inc. (the company behind Facebook and Instagram), to measure how well our Facebook and Instagram ads work and to help Meta show our ads to people who are likely to want a moving quote.

What is shared with Meta

• The pages you visit on this website, the page address and the referring page.
• Device and browser information, your IP address, and cookies or identifiers Meta sets (such as the _fbp cookie).
• A "lead" event when you successfully submit a free quote request. We do not send your name, phone number, email or ZIP codes to Meta.

Meta may combine this with information it already has about you, under Meta's Privacy Policy.

Where it is used

The Meta Pixel is turned off for visitors from the European Economic Area, the United Kingdom and Switzerland, and whenever we cannot tell which country a visitor is in.

How to turn it off

• Use the button below to turn off ad tracking on this browser at any time. Your choice applies right away, including in other open tabs.
• Turn on Global Privacy Control in your browser.
• Manage how Meta uses your activity for ads in your Facebook ad preferences.
• Or contact us: email contact@aimovingservices.org or call 1-866-579-6777.

8. How long we keep information

We keep personal information as long as needed to provide our services, resolve claims and disputes, and meet legal, tax, licensing and insurance record-keeping obligations. Quote requests that do not become bookings are kept for a limited period and then deleted or anonymized. When information is no longer needed, we securely delete or anonymize it.

9. How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), access limited to staff who need it, and secure storage for quote and booking records. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by Florida law.

10. Your choices and rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to records we must keep by law or to handle open claims.
• Opt out of marketing emails (use the unsubscribe link) or texts (reply STOP).

How to make a request

• Contact us: email contact@aimovingservices.org or call 1-866-579-6777. Tell us which request you are making.
• We will verify your identity by confirming details we already have, such as your phone number and move date.
• We aim to respond within 30 days and will let you know if we need more time.
• We will not treat you differently for exercising your privacy rights.

11. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

12. Links to other websites

Our website may link to third-party sites such as review platforms, maps or social media. We are not responsible for their privacy practices; please read their policies.

13. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. Significant changes will be highlighted on this page. Continued use of our website or services after an update means you accept the revised policy.

14. Contact us

Questions about this policy or your information? Please email contact@aimovingservices.org or call 1-866-579-6777. See also our Terms & Conditions.